About Lithia | Investor Relations | Employment

The Assured Experience begins with a set of Guarantees we make to you that clearly and simply state exactly what you can expect when you buy a new or used vehicle from us. We put it in writing to put you in control of the transaction.

DRIVE IT NOW PRICING

We took the mystery out of shopping for a car. Have you ever noticed that at most car dealerships you really have no idea what the real price is of the car you’re interested in? Doesn’t make a lot of sense does it? Imagine going to any other store in town and having to ask “How much is this shirt?” or “How much is this computer?” and then being told that you’ll have to go back and forth for hours to find out!

With ASSURED, we clearly post the price of every single vehicle in our inventory right on the windshield. For new cars, that price is ALWAYS AT OR BELOW THE MANUFACTURER’S SUGGESTED RETAIL PRICE (MSRP). For used vehicles, we use information gathered from an independent, 3^rd party source that tells us what similar vehicles in the area have actually sold for and then we use that as the basis for our price…we don’t just make up a number based on how much profit we want to make. It’s simple.

3 DAY 100% MONEY BACK GUARANTEE

If you bought a pair of shoes from a great store and got them home and decided that they didn’t fit right or you just didn’t like the style, what would you do? You’d take them back to the store and expect your money back. Why is it that you can’t do the same thing with a car that costs thousands of dollars and you’re going to live with for years? We couldn’t figure that one out either.

With ASSURED, you have 3 business days and up to 500 miles on the odometer from the time you purchase the vehicle to decide if it’s exactly what you want. If you decide for any reason at all that it’s not the car for you just bring it back and we’ll give you your money back. No questions asked, no big process to go through and we won’t ask you to exchange the vehicle for another one. And if you traded a vehicle in at the time of purchase it will be returned to you when you come in. It’s easy.

NO ADDITIONAL DEALER FEES

Another of the traditional mysteries of buying a car is that not only is there not a “real” price on them there’s often that little sticker on the window that says something like “Market Adjusted Price” or “Additional Dealer Markup”. What does that mean and why is it there? Is it just a way for the dealer to start the whole negotiation process at a higher price? Unfortunately the answer is usually yes.

Most dealers YOU to do the paperwork involved in selling you a car. These charges can be hundreds of dollars and, let’s face it, it’s really just a way to charge you more and give the dealer extra profit.

With ASSURED, you’ll never see an additional dealer markup sticker ever and we will not charge you documentation fees. You can count on it.

IF IT BREAKS, WE FIX IT

We’ve all heard in some form or another the old adage that when you buy a used car you’re just buying someone else’s problem. No matter what condition the car appears to be in there’s always that nagging concern that maybe, just maybe, something will go wrong right after you buy it.

With ASSURED, that worry is gone. With the exception of just a few very minor items, we give you a warranty that covers just about everything on the car for 60 days or 3,000 miles. If something does go wrong there’s nothing to worry about…we’ll fix it for free and there will be no deductible. Now, you can buy a used car or truck with complete confidence.

VEHICLE HISTORY GUARANTEED

This one you should just expect. With the technology that’s available today, virtually every car’s entire title and repair history is readily available. Some dealers just choose not to give it to you because it costs them a few dollars to get or maybe they don’t want you to know that history.

With ASSURED, we give you a complete vehicle history report with the purchase of every used car and truck we sell. You deserve nothing less.